I get it, but I’d also like to share an experience I had a couple years ago. I looked up the closing time online for a Taco Bell, or some such fast food place, that I don’t frequent. I then order online and head to the store to pick it up. I get there less than 10 minutes later. The store appears to be closed but there are people inside.
I was left confused because I didn’t know what the hell was going on. Also, I’m at the drive-thru which does not have posted hours. And to make it even better, they charged me for the order so I’m left having to deal with getting the money back on my own.
Yeah that’s not on you. New systems sometimes never really come online and customers just wise up and stop trying. It’s frustrating for workers too, because the only thing worse than a terrible customer, is losing a sale over nothing.
I get it, but I’d also like to share an experience I had a couple years ago. I looked up the closing time online for a Taco Bell, or some such fast food place, that I don’t frequent. I then order online and head to the store to pick it up. I get there less than 10 minutes later. The store appears to be closed but there are people inside.
I was left confused because I didn’t know what the hell was going on. Also, I’m at the drive-thru which does not have posted hours. And to make it even better, they charged me for the order so I’m left having to deal with getting the money back on my own.
Yeah that’s not on you. New systems sometimes never really come online and customers just wise up and stop trying. It’s frustrating for workers too, because the only thing worse than a terrible customer, is losing a sale over nothing.
That’s on the employees. If you order the food before they close then they should still just give it to you out the door or something.