I don’t think companies understand that the words “we will make a one time exception for you as a courtesy” is the magic incantation to ensure that customer never returns.
I got that from Staples last week because they did me a real solid by refunding my online order they cancelled instead of going to a store with ID and the invoice and original credit card. Who the fuck goes to a physical store to get a refund on an online order the company themselves cancelled?!
Better yet, there’s sites that have filters you can set. So you set the wattage filter to 60w and then…. no fucking results. But if you clear the filter, there’s lots of results, because it turns out their entire inventory has a wattage of “n/a”.