The employee was gaming the system. If you’re canceling, they’re required to hound you. If you’re moving, it’s just a few clicks with no rebuttal from the system. The employee just didn’t want to hound you because they’re as tired of charter’s crap as you.
Yeah I have insider info. The managers are the same. Most are normal humans that would rather focus on selling the service to someone that wants it. Charter is a complete mess right now. People are fed up with the terrible upper management.