OneShoeBoy

Not an Apple fanboy in the slightest but one could argue that the fact it was so difficult (without knowing ALL the security details) is a feature not a bug.

Surely there’d be a way for him to get someone to manually unblock his account if his ego’sbeen hit that much.

Though that being said that’d require staff to do so…

A/B feature testing is useful for gauging customer sentiment and improve UI/UX based on a much wider sample size than QA testing.

I learned to do it when in a call centre to avoid laying blame on any particular party (the company or the customer). Agreed though it can come across pretty shittily.