So short answer, I really love them but I’m keeping a cautious eye on their choices.
Full disclosure, this is coming from my OP11, so I’m a little bit biased, but this is absolutely the best phone I’ve ever had. And mind you, my previous phone was the OP7Pro which is an incredible device that STILL works like new after 3 years. So personally, they’ve been good to me.
However, I am keeping a close eye on their OS and software decisions. I was a little hesitant about this phone at first. The Android 11 OxygenOS was perfect on my OP7Pro. I upgraded to 12 (their merger with ColorOS if I’m not mistaken) and it was just a mess. For the first time since buying it, my OP7Pro had random bugs and stuttering. I immediately reverted to Android 11 and it was back to perfect. Unfortunately, the OP7Pro will no longer receive updates, so if I wanted to try the newest OxygenOS, I needed to upgrade.
OP11 starts with OxygenOS 13 and is slated to receive 5 years of updates, which is awesome for longevity. Some of the decisions they made after the terrible OxygenOS 12 (many changes to the OS, releasing the OP11 as the only flagship without a Pro later in the year, etc.) gave me hope that they recognized their mistakes and were willing to fix them. I decided to give them another shot and got the OP11 in April.
The software is still missing a few (minor) things I liked from OxygenOS 11, but Android 13 makes up for it with some interesting features. And this might be an unpopular opinion, but I actually like what they’re doing with the OxygenOS 13 skin. It’s hard to describe since there are a lot of small things I probably noticed unconsciously, but I haven’t had any bugs and it’s been a dream with this device. I do feel like they’re listening to their customers again, and trying to get back on our good sides.
In the past I’ve been burnt by Samsung and LG, but OnePlus hasn’t ever let me down (except that atrocious OxygenOS 12, but again, I skipped it). So long as they keep making the effort to listen to their customers and keep pushing the changes/additions we want to see, I’ll keep buying their devices and running their OS. Of course if I see a repeat of 12 with OxygenOS 14, I honestly might bail. 12 was so bad I’m never doing that again.
I realize this is kind of rambly, so please let me know if you want me to clarify anything.
So I’m not sure if I’m the best person to be giving their opinions as I’ve used only OP phones for the last 3 years, so the things I like might be standard android these days. Also, rereading my comment I sound like an OP fangirl, so feel free to disregard my comments.
I love their aesthetic. I like the “bubbly” feel to the UI, the font, color choices, etc. I think they’re very snazzy. I also love the customization features, specifically the launcher editing UI (it’s stupid intuitive), the AOD options, they have their own creepy animoji thing that I kind of love, the transition animations are smooth, and it’s cohesion in general is excellent.
It all feels like it belongs together. I have a hard time determining where “standard android” and OxygenOS begin/end. It just feels nice to use and I love leaving my phone faceup just to look at it. It’s hard to identify exactly what I love because I haven’t been keeping a list or anything, but just this morning I was moving some apps around and between folders and it just did exactly what I wanted in a way my old phones definitely wouldn’t. Small, but really exciting in the moment.
Of course, these are all very little things that might not be enough for other folks, but the little things are usually what delight me most. I’m also not a bank, so this phone is absolutely the most expensive thing I own and I try to appreciate it when I can.
I will say, there are things that OP will need to change. For me, things like icon customization and notification dismissal direction need updated. But these are extremely low on my list, so I don’t mind it as it is.
I want to add that the hardware on this device alone is worth it to me. It’s a beast and the battery is fabulous.
Anyway, I’ll stop gushing haha. I didn’t realize how much I like it until now. I know these devices aren’t for everyone so this is my own opinion. I’m also writing this on my commute so I feel like it isn’t coming across as clearly as I’d like. I hope that helped a bit though.