Policy doesn’t matter. The recent law overrides their policy.
Refunds — If the alternate travel arrangements offered don’t meet your travel needs
If an airline (large or small) offers you alternate travel arrangements that do not meet your travel needs, you are entitled to a refund.
“Within the airline’s control” is pretty clearly outlined in the law. It’s not a grey area.
The law also states that the new booking must be reasonable. And before you say that “reasonable” is grey, it gives examples of that. Missing the connecting flight would be unreasonable. So would missing the purpose of the trip. A refund would be pretty easy to ask for in this circumstance.
Policy doesn’t matter. The recent law overrides their policy.
Refunds — If the alternate travel arrangements offered don’t meet your travel needs If an airline (large or small) offers you alternate travel arrangements that do not meet your travel needs, you are entitled to a refund.
https://rppa-appr.ca/eng/right/flight-delays-and-cancellations
Removed by mod
“Within the airline’s control” is pretty clearly outlined in the law. It’s not a grey area.
The law also states that the new booking must be reasonable. And before you say that “reasonable” is grey, it gives examples of that. Missing the connecting flight would be unreasonable. So would missing the purpose of the trip. A refund would be pretty easy to ask for in this circumstance.